With the pandemic, parents are keen to reduce outings and minimise their children's chances of cross-infection. Especially during the peak winter flu season, if a child develops dizziness or a cold, their immune system naturally weakens, increasing the risk of going out to see a doctor! Therefore, Hui Er Paediatric Medical Centre has decided to further protect your and your child's health by launching a remote medical service. Bringing together a professional paediatric team, you can now enjoy professional-grade medical consultation services from the comfort of your own home. Here's more information about the remote medical system.
Simple 7 steps:
01 Step 1
Call 2152 8510 to book an appointment.
02 Step 2
Submit and sign relevant documents online
Prepare documents and telecommunications equipment requirements
The documents required are as follows:
Identification document
Ensure your computer/mobile phone is configured:
Camcorder
Radio function
Connected to the internet
Step 3
Online payment for consultation fees
Step 4
Please confirm the date and time of the service.
Step 5
Attend your consultation from the comfort of your home at the scheduled time.
At the appointed time, enter the website and begin using the remote medical system.
Please enter your full real name (in English) first
Press [Check in] to log into the system
Turn on camera function
Please wait patiently in the waiting room and do not leave or close this window.
A prompt screen will appear when it is about to start.
Start video consultationIf you encounter any technical queries in the programme, please call our Medical Customer Service Officer at (852) 2152 8510.
Step 6
Pay for medication online
Step 7
Receive your medication comfortably at home at the scheduled time
Done!
Applicable situation
Common illnesses can be diagnosed through remote healthcare systems. Conditions that can be diagnosed include:
- Fever
- Cough, sore throat, or laryngitis
- Diarrhoea/vomiting
- Flu/Cold
- Sinusitis
- Rashes and skin problems
- frostbite
- Headcount
- Red eye
- Stomach ache
- Indigestion
- Diabetes
- High blood pressure
- High cholesterol
- Headache
>>>For other conditions, the medical customer service officer and doctor will assess whether your condition is suitable for a video consultation based on your current symptoms and any available documents you submit.
Clinic hours (subject to doctor's on-duty schedule)
Monday to Friday: 09:30-13:00 / 14:00-16:30
Saturday: 09:30 – 12:00
Service suspended on Sundays and public holidays
Medication delivery arrangements
Delivery time for the Hong Kong, Kowloon, and New Territories areas is within 4 hours.
No deliveries on Saturdays, Sundays, and public holidays.
Other special arrangements
Ma Wan
Last admission: 11:00 AM
Last dispatch time for medication: 12:00 PM
Discovery Bay
Last appointment time: 14:00 (2 p.m.)
Last dispatch time for medication: 3:00 PM next year
Tung Chung/Tai Mei Tuk/Sha Tau Kok
Last appointment time: 16:00
Last dispatch time for medication: 5:00 PM
Lo Wu/Mai Po/Man Kam To/Ta Kwu Ling/Outlying Islands/Restricted Area
Final consultation time: 4:00 PM (No delivery service in the above areas)
